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Bpm’online

CRM software

CRM software that merges customer relationship management (CRM) features with business process management (BPM) capabilities.

MARKETING

A holistic multichannel marketing management software powered by out-of-the-box best practice processes delivering demand generation excellence.

 

 

Bpm’online marketing provides best practice processes for efficient lead management – from demand generation to lead nurturing, to final hand-off to sales. Make sure your sales team focuses only on qualified and sales-ready leads.

 

Use email-marketing tools to establish and maintain personalized communications with every customer. Optimize your communication strategy based on mass mail responses.


 

 

  • 360° customer view
  • Lead management
  • Marketing campaign management
  • Email-marketing
  • Event management
  • Productivity tools
  • Business process management
  • Knowledge management
  • Synchronization and import
  • System designer

SALES

CRM that drives efficient sales processes and enables total control over the complete customer journey - from lead generation to loyal repeat sales. Employ out-of-the-box processes to manage the entire sales cycle!


 

Bpm’online sales includes referenced processes that serve as best practices for lead management, opportunity management, quote management, as well as order and invoice management. Following pre-defined processes makes it easy for companies to jump start the system adoption and bring industry best practices to their work.

 

 

 

Bpm’online sales delivers end-to-end sales processes to manage the complete customer journey – from lead to order, and continued account maintenance. Best-in class technology enables the system to connect the dots between marketing, sales and customer service, allowing companies to effectively manage every stage of customer interactions.

 

  • 360° customer view
  • Business process management
  • Collaboration tools
  • Lead management
  • Opportunity management
  • Orders and invoices
  • Field sales management
  • Sales forecasting
  • Contract management
  • Product management
  • Document flow automation
  • Document flow automation
  • Project management
  • Mobile sales
  • Knowledge management
  • Synchronization and integration
  • System designer

SERVICE

 

Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.

 

Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

 

CUSTOMER CENTER

  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer

SERVICE ENTERPRISE

  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

PLATFORM

Bpm’online platform enables users to jump start using the system while providing unlimited possibilities for application customization and configuration. With bpm’online platform, users are able to customize almost everything in the system - from section structure and business logics, to system look and feel according to corporate branding.

 

The core of bpm’online platform is a business process management engine that supports process modelling based the BPMN notation. Bpm’online users can leverage the out-of-the-box processes that are based on the best practices in marketing, sales and service. Additionally, users can build custom business processes to meet their organizations’ specific business requirements.

 

MARKETPLACE

Expand the capabilities of your own bpm'online system. Build apps and processes on bpm'online platform. Develop and share your unique solutions with AD&D and CRM professionals.

Promote your solutions to thousands of companies worldwide seeking for the best technology for their business needs.

INTEGRATION

The bpm'online platform provides a powerful environment that manages and ties together disparate applications to provide a full-fledged solution to meet the specific business needs. Bpm’online can be integrated with various popular applications, including accounting, billing, ERP, calendar tools, as well as more specialized solutions, such as core banking systems, for example.

 

Depending on the company’s needs and policies, all products that are built on bpm’online platform can either be hosted on the servers of certified datacenters and be available as a cloud solution or be hosted on-site — using the in-house servers of the client.

 

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